The_Back_Book_Sized_Blank.xlsx  (the book's own figures, Appendix F)

Sheet 1, column B:
   B4   Customers in scope                                  250000
   B5   A: superseded national rules, contact needed        0.55
   B6   B: missing data, closable without contact           0.3
   B7   C: legal treatment changed, re-rating only          0.15
   B8   Share attracting enhanced due diligence             0.04
   B9   Share captured by a rule change                     0.06
   B10  Files per analyst-day: re-rating                    12
   B11  Files per analyst-day: closed without contact       6
   B12  Files per analyst-day: standard, contact            2.5
   B13  Files per analyst-day: enhanced due diligence       0.8
   B14  Working days per year                               220
   B15  Fully loaded analyst cost, EUR                      85000
   B16  Outreach response rate, attempt 1                   0.45
   B17  Outreach response rate, attempt 2                   0.25
   B18  Outreach response rate, attempt 3                   0.15
   B19  Recruit-and-train lead time, weeks                  14
   B20  Higher-risk window, years                           1
   B21  Everyone-else window, years                         5

Result: 82,062 analyst-days, a five-year team of 120.1 in year one, a one-year team of 373,
month 8 as the last recoverable month, and 52,155 customers who never respond.
